Treatwell alternative for massage salons: no commission on new clients.
Looking for a Treatwell alternative? Rytuo is the booking system built for massage salons and day spas, with no commission on any booking, a calendar that plans by room and therapist, and an AI assistant that answers your clients' messages 24/7. Below: Treatwell's published UK fees, a worked example, and how Rytuo compares.
Key factsAs of 9 November 2026
- Treatwell plans (UK)
- Connect Freelancer £9.99, Connect Advanced £24.99, Expert £59 a month, ex VAT
- Treatwell new-client commission
- 35% + VAT on a new client's first marketplace booking, no minimum; 0% on repeat and direct bookings
- When a client is "new" again
- No service through a Treatwell booking in the last 365 days
- Rytuo commission
- None, on any booking (Rytuo is not a marketplace)
- Rytuo price
- Start £19, Salon £39 per location per month, ex VAT
Treatwell's fees in plain words
Treatwell combines salon software with a consumer marketplace. Its UK pricing page lists three plans: Connect Freelancer at £9.99 a month, Connect Advanced at £24.99 a month with unlimited team members, and Expert at £59 a month, all excluding VAT. When the marketplace brings you a new client, Treatwell charges 35% plus VAT on that client's first booking, with no minimum fee. Repeat clients and bookings through your own website, widget and social profiles are 0%. A client counts as new again if you have not served them through a Treatwell booking in the last 365 days. Online prepayments carry a 2.5% plus VAT processing fee.
Treatwell's partner terms also say that if the salon cancels a client's visit later than midnight before the day of the visit, Treatwell may apply the commission as if the visit had taken place.
A worked example
A massage salon gets 40 new clients a month from the marketplace, with an average first booking of £45. These are illustrative numbers; enter your own in the commission calculator.
| VAT-registered salon | Salon not VAT registered | |
|---|---|---|
| Commission per new client (35% of £45) | £15.75 | £15.75 + £3.15 VAT = £18.90 |
| 40 new clients a month | £630 | £756 |
| Per year | £7,560 | £9,072 |
| Rytuo commission on the same bookings | £0 | £0 |
Commission only, before Treatwell's monthly plan and payment fees. Assumes every one of the 40 is a new marketplace client and VAT at 20%.
Treatwell and Rytuo side by side
| Rytuo | Treatwell (UK) | |
|---|---|---|
| Commission on new clients | None | 35% + VAT on the first marketplace booking |
| Monthly price | Start £19, Salon £39 per location, no charge per therapist | £9.99, £24.99 or £59, ex VAT |
| AI for client messages | Rytuo Assistant on Instagram, Messenger, WhatsApp and website chat, included in Salon | AI Receptionist for phone calls, from £69 a month; WhatsApp described as coming soon |
| Marketplace for new clients | No: you bring clients through your own link, Instagram and Google | Yes, over 280,000 UK clients booking every month according to Treatwell |
Who should switch, and who should not
- Switch if most of your clients are regulars or find you on Instagram and Google, if commission on new clients is a large monthly cost, or if you want a calendar built around couples rooms and therapists.
- Keep the marketplace as a shop window if it still brings you clients who return and book directly. You can run the salon in Rytuo and keep a listing for discovery.
- Treatwell may suit you better if you depend on its marketplace for most new clients and have no other way to reach them yet.
Why choose Rytuo for a massage salon
- No commission, ever. One flat price per location, however many therapists and new clients you have.
- Plans by room. Every booking has a room and a therapist; couples and four-hands massage are one booking; cleaning buffers per service. Rooms and couples.
- A therapist app in Thai. Therapists see their schedule, clients and earnings in English, Thai, Indonesian or Polish.
- Answers the messages your clients send. The Rytuo Assistant replies on Instagram, Messenger, WhatsApp and web chat and books into the rota.
- Runs the back office too. Therapist pay, time clock, gift voucher shop, packages and stock in the same system.
- Setup done for you, including your client list.
Frequently asked questions
What is the best Treatwell alternative for a massage salon?
For a massage salon or day spa, Rytuo. It is not a marketplace, so there is no commission on any booking, and it plans every booking by room and therapist, including couples and four-hands massage. The Rytuo Assistant answers Instagram, Messenger, WhatsApp and website chat and books into the real calendar, included in the Salon plan (£39 per location per month, ex VAT).
How much commission does Treatwell charge in the UK?
According to Treatwell's UK pricing page (checked 9 November 2026), 35% plus VAT on a new client's first booking from the Treatwell marketplace, with no minimum fee. Repeat clients and bookings through your own website and social profiles are 0%. A client counts as new again if you have not provided a service to them through a Treatwell booking in the last 365 days.
Why is 35% plus VAT really 42% for some salons?
Treatwell adds VAT to the commission, and its page notes that VAT-registered salons can reclaim it. A salon that is not VAT registered cannot, so 35% plus 20% VAT costs 42% of that first booking.
Can I keep my Treatwell listing and use Rytuo?
Yes. Some salons keep a marketplace listing as a shop window for discovery and run the salon itself, regulars, messages and pay, in their own system. Ask us in the demo how to run both without double bookings.
Does Treatwell have an AI receptionist?
Treatwell's AI Receptionist answers phone calls (from £69 a month according to its page, with WhatsApp described as coming soon, as of 9 November 2026). The Rytuo Assistant works on messages: Instagram, Messenger, WhatsApp and your website chat, and is included in the Rytuo Salon plan.
How do I move from Treatwell to Rytuo?
We do it for you: your services and prices, rooms, therapists and their rota, and your client list from an export. Then you share your own booking link on Instagram, Google and your website.
Sources
- Treatwell UK pricing for partners (plans, 35% + VAT commission, 365-day rule, 2.5% + VAT prepayment fee), checked 9 November 2026
- Treatwell Partner Terms of Business (late cancellation by the salon), checked 9 November 2026
- Treatwell AI Receptionist, checked 9 November 2026
Product and company names belong to their owners; Rytuo is not affiliated with them. Competitor information comes from the providers' public pages as of 9 November 2026. Prices and terms change and can differ by country. If something here is out of date, email [email protected] and we will correct it within 7 days.
Try Rytuo free for 7 days
Create your account and test everything on your own salon: rooms, therapists, online booking and the Rytuo Assistant. 7-day free trial, no card required. Choose a plan when it ends.
- No card required to start
- No commission on bookings, one flat price per location
- We can move your services, team and client list for you
Questions or a chain with 3+ locations: [email protected]
How the trial works
- 1Create your accountA few details about your salon and you are in. It takes a couple of minutes.
- 2Set up or let us do itAdd services, rooms and therapists yourself, or book a demo and we set it up with you.
- 3Test it for 7 daysThe full package from day one, with your own team.
- 4Choose a plan when it endsOnly then do you pay. Without a choice, nothing is charged.
7-day free trial, no card required. Choose a plan when it ends.