Terms of service

This English version is provided for customers outside Poland. It has not yet been reviewed by a lawyer. If anything in it differs from the Polish version, or something is unclear, please contact us at [email protected].

1. General

These terms govern the use of the Rytuo app (app.rytuo.pl), a system for running massage salons and spas that includes the rota, online booking, the Rytuo Assistant, gift vouchers, reports and therapist pay. The service provider is LIFTAYA Sebastian Maćkowski, ul. Kapelanów Wojskowych 1A/26, 44-194 Knurów, Poland, EU VAT ID PL9690838055 ("Rytuo", "we"). Contact: [email protected].

Rytuo is intended for businesses that run salons, spas or similar premises ("Salon", "you"), and these terms apply to business-to-business contracts only. They do not apply to consumers. The Salon's own clients use the Salon's booking page and chat; how their data is processed is described in the privacy policy and the data processing agreement.

2. Availability outside Poland

Salons in the United Kingdom, Ireland, the United States and other countries outside Poland can open an account themselves through the sign-up page on our website (app.rytuo.pl/start), or with us after a demo or a conversation. An account opened through the sign-up page has a 7-day free trial without card details. After the trial the Salon can choose a plan and pay the subscription; until then the account works in preview mode (no new bookings, with the booking page and the Rytuo Assistant paused), and we keep the Salon's data for 30 days. The Salon can also choose a plan during the trial. The contract starts when your account is opened and you accept these terms.

3. Account and access

The Salon has an account in Rytuo and gives access to its staff with the roles available in the app (owner, manager, reception, therapist). The Salon is responsible for who it gives access to and for keeping passwords and PINs confidential. We may suspend an account used unlawfully or in breach of these terms, after first asking the Salon to stop the breach, unless the breach requires immediate action.

4. Fees

Fees follow the price list that applies on the day you choose a plan (rytuo.com/pricing for the United States, rytuo.com/uk/pricing for the United Kingdom and Ireland), or an individual offer agreed with you in writing (including by email). Prices are net. VAT, sales tax or similar taxes are added where they apply. The subscription is paid in advance for the billing period chosen with the plan, by card through our payment provider Stripe, and is charged automatically at the start of each period; invoices are sent to the Salon's email address.

There is no long-term contract. The Salon can cancel the subscription at any time, with effect at the end of the period already paid for; there is no cancellation fee. Setup and migration of data from your previous system are free of charge unless an offer says otherwise. Rytuo takes no commission on bookings.

Start and Salon are for businesses with 1 or 2 locations. From 3 locations the Chain plan applies (we count the locations of one company, brand or franchise). The Chain plan is provided on the terms of the price list or an individual offer. Salons that had an active subscription before this rule was introduced keep their current plan and price.

5. Online payments to the Salon

If the Salon switches on online deposits, clients pay them into the Salon's own Stripe account; the Salon's relationship with Stripe is governed by Stripe's terms. If the Salon switches on online gift voucher sales, the payment flow and payout arrangement are confirmed with the Salon in writing before the feature is enabled. Rytuo takes no commission on deposits or voucher sales. The Salon is responsible for its own booking, cancellation and voucher terms towards its clients, including any rules that apply to consumers in its country.

6. The Rytuo Assistant

The Rytuo Assistant (a virtual assistant based on an AI model) replies to the Salon's clients using the data entered by the Salon: price list, opening hours, rota and the information in the settings. It does not invent free slots or prices and does not give medical advice. The Salon is responsible for keeping that data up to date and chooses the mode: replies approved by reception, or sent automatically. The assistant passes difficult matters to the Salon's staff.

7. Facebook Messenger, Instagram and WhatsApp integrations

The Salon can connect its Facebook Page, Instagram business account and WhatsApp number to Rytuo (Meta login). Rytuo then receives the messages sent to the Salon and sends replies on its behalf, solely to handle the Salon's conversations and bookings. Access tokens are stored encrypted. We do not use this data for advertising, do not sell it and do not combine it with other Salons' data. Use of the integrations is also subject to Meta's Platform Terms.

The Salon can disconnect an account at any time in the Rytuo settings or in its Facebook settings. A person who wrote to the Salon can ask for their data to be deleted: data deletion.

8. Personal data of the Salon's clients

The Salon is the controller of its clients' personal data. Rytuo processes it on the Salon's behalf as a processor under the data processing agreement, which the Salon accepts when it starts using the app. The data is stored on servers in the European Union.

9. Availability and liability

We make every effort to keep Rytuo running without interruptions and, where possible, plan maintenance outside salon opening hours. Our liability to the Salon is limited to the fees paid for the last 3 months and does not cover lost profits, except for damage caused intentionally and except where liability cannot be limited under the law that applies.

10. Termination and data export

The Salon can terminate its use of Rytuo with effect at the end of the paid period. On request, we provide the Salon's data (clients, visits, vouchers) as a CSV file. After the contract ends we delete the data within 30 days, unless the law requires us to keep it longer.

11. Complaints

Please send complaints to [email protected]. We reply within 14 days.

12. Changes and governing law

We inform Salons of changes to these terms by email at least 14 days before they take effect. These terms are governed by Polish law. This does not deprive the Salon of any protection it has under mandatory provisions of the law of its own country that cannot be excluded by agreement. Disputes are resolved by the court competent for our registered office, unless mandatory rules provide otherwise.

English version effective from 9 November 2026.