- Rytuo
- Data deletion
Data deletion instructions
Data belongs to the salon and its clients. Here is how to delete it, including data received from Facebook, Instagram and WhatsApp.
This English version is provided for customers outside Poland. It has not yet been reviewed by a lawyer. If anything in it differs from the Polish version, or something is unclear, please contact us at [email protected].
Salon (Rytuo account owner)
The owner can download the client list and visit history from the panel at any time and then ask for the salon's account to be deleted. Send an email from the address registered in Rytuo to [email protected] with the subject "Account deletion". We delete the account and all of the salon's data (clients, visits, conversations, vouchers, pay records) within 30 days, and backups are overwritten within a further 30 days. Accounting documents are kept for as long as the law requires.
A salon's client
If you are a client of a salon that uses Rytuo, the salon is the controller of your data. Send your deletion request to the salon; the salon deletes your record in Rytuo (contact details, visit history, conversations with reception). You can also write to us at [email protected], and we will pass the request on to the salon and confirm when it has been done.
Data from Facebook, Instagram and WhatsApp
When a salon connects its Facebook Page, Instagram account or WhatsApp number to Rytuo, Rytuo receives the messages clients send to the salon in those channels and saves them in the salon's inbox, so that reception and the Rytuo Assistant can reply. We store: the conversation identifier assigned by Meta, the message content, the sender's name as shown in the channel, and access tokens for the salon's pages and accounts.
- Disconnecting a channel (salon): in the Rytuo settings (Channels) or in Facebook settings (Settings, Business integrations, Rytuo, Remove). After disconnection we delete the access tokens immediately and the conversations from that channel within 30 days, unless the salon asks to keep them in the client's history.
- Deleting one person's data: a client who wrote to a salon through Instagram, Messenger or WhatsApp can ask the salon or us ([email protected]) to delete their messages. We delete them within 30 days and confirm by email.
- Request from Facebook: when a user removes the Rytuo app in their Facebook settings, Meta sends us an automatic data deletion request. We carry it out within 30 days; you can check the request number and status by writing to [email protected].
Contact
Data controller for rytuo.com and processor for salons: LIFTAYA Sebastian Maćkowski (Rytuo), Knurów, Poland, EU VAT ID PL9690838055. Data matters are handled by Damian Maćkowski, founder of Rytuo: [email protected]. Details of how we process data: privacy policy and data processing agreement.